What does "Missent" or "Tendered" mean?

Packages marked ‘Missent’ may result from an improper routing through DHL and USPS. Don’t worry, they’ll be redirected and you will receive your order as scheduled. Please allow up to three days after the “Missent” update for delivery.

"Tendered" means DHL has handed off your package to USPS, so your order will update soon with a new location.

If you have any further questions or concerns, please submit a request here. Or, call us toll-free at 1-855-299-0077, from 8:00 am - 4:00 pm PST, Monday – Friday. An em michelle phan beauty guru will be happy to speak with you.

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