All cosmetics purchases are final sale, but returns may be offered at our discretion. If you receive your order and would like to request a refund, please contact us.
If approved, we'll provide a return label, which you can attach to your original box. The cost of return shipping, $5.50, will be deducted from your final refund. Once we receive your return, we'll assess the returned merchandise. If it's in good condition, we'll process your refund!
If your purchase was made through myus.com, you can access a return label from the myus.com website. You can ship the products back to MyUS, and then arrange for them to return the products to us.
If you have any further questions or concerns, please submit a request here. Or, call us toll-free at 1-855-299-0077, from 8:00 am - 4:00 pm PST, Monday – Friday. An em michelle phan beauty guru will be happy to speak with you.