There are a few reasons you may not have received an order confirmation:
- Your order confirmation may be stuck in your spam folder. Make sure to check there first!
- If you have set spam filters too high, our emails could be deleted once they are received. Check your delete settings.
- If EM Cosmetics (firstname.lastname@example.org) is not added to your address book, you may not receive confirmations from us. Make sure to add us to your contact list!
- Your order may not have been successfully submitted.
If you have any further questions or concerns, please submit a request here.