Submit a request
Why can't I view my past orders?
I forgot my password, what do I do?
Why are there multiple charges on my card?
Can I use an international credit card?
What methods of payment do you accept?
How long does shipping take?
What does "Missent" or "Tendered" mean?
My tracking says "Delivered" but I don't have my package.
Why hasn't my tracking location updated?
Why is my tracking code inactive?
Do you ship internationally?
See all 7 articles
How do I return my order?
I'm having trouble placing my online order.
Where is my order confirmation?
Can I change or cancel my order?
Can you send me samples?
Are EM Cosmetics' products vegan and cruelty-free?